Home PIP, DLA, and AA If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. The most common reasons among those who preferred a face-to-face assessment included feeling that they would be better able to explain their condition, finding it easier or more comfortable to speak to someone in person, communicating more easily and being able to build rapport with the assessor. Views on the assessor were also highly associated with the claimants stated preference for assessment mode. Claimants who said that they would feel uncomfortable with having a video assessment were asked why they held this view. Nonetheless, predicted probabilities suggest that telephone assessments remained the most popular for applicants both with and without a mental health condition. Of those who did not feel able to explain how their health condition affects their daily life, 45 per cent felt that the assessor did not listen, seemed uninterested or was not understanding of the claimants condition or situation. Only 19 per cent would be predicted to still opt for face-to-face. someone helps or encourages you to go out. Those who were joined by someone to support them (PIP- 31 per cent, WCA - 22 per cent) on the call were most commonly joined by a family member. Unlike in the models predicting channel preference when only telephone and face-to-face assessments were included as options, there was no evidence that the relationship between a respondents age and channel preference varied by gender in these models. Others mentioned improvements in the assessors behaviour, needing to talk to someone who understood their condition or having someone to support them on the call. For example, LCWRA claimants may be more likely to have a particular health condition which could be the underlying reason for their choice of channel. All individuals who apply for either ESA or UC due to a health condition and/or disability complete a capability for work questionnaire and provide medical evidence as part of their claim. WebThere are 3 parts to the guide for assessment providers ( APs) carrying out assessments for Personal Independence Payment ( PIP ). a friend of mine has been on pip for 2 years. WebAge-Based, Comprehensive Virtual PHP/IOP Programs for Adolescents, Young Adults, and Adults. Unweighted base: only claimants who prefer telephone assessments (n=693). When then asked which of the three channels they would prefer for an assessment, 15 per cent of claimants changed their preference to a video call. We explain the following: Firstly, you shouldnt expect the PIP assessor to be favourable towards you. PIP telephone assessment questions was created by drummer53 I have a telephone assessment tomorrow and Ive been through all the guides but can find anything about what to expect in a telephone assessment, like what Issues with the assessors behaviour (such as not appearing to listen, understand or care about the claimants condition) was the most common reason for being dissatisfied. Logistic regression was also conducted to model claimants preference when choosing across the three assessment channels, using the same key variables as above. How do I manage my money if I have mental health problems? Eight in ten (80 per cent) of claimants recalled previously experiencing a face-to-face assessment, particularly if they were taking part in a reassessment (96 per cent), but also those submitting a new claim (64 per cent). Dont include personal or financial information like your National Insurance number or credit card details. When taking these other characteristics into account, claimants who were disallowed had only a 17 per cent predicted probability of preferring telephone compared to a 70 per cent probability of choosing face-to-face. Rates were higher among younger claimants. In addition to information from DWP or the assessment provider, over one in four (29 per cent) claimants spoke to a friend or relative. Its based on the results of over 250 responses to our readers survey which is still open. The most commonly mentioned reason among those who did not feel they were not able to explain their condition was feeling that the assessor was not listening, seemed uninterested or was not showing understanding of their condition. reading and comprehending written information, organizing a journey or following a route. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. Claimants who had their claim awarded or said they preferred telephone health assessments were most likely to agree with this statement. You should check for yes if you have one of the following conditions: This is another sample PIP assessment question on mental health: Are you unable to go out because of severe anxiety or distress?YesNoSometimes. Ninety-five per cent of claimants agreed or strongly agreed that they were able to explain how their health condition or disability affects their daily life. Four in ten claimants (41 per cent) preferred face-to-face assessments and similarly 39 per cent preferred telephone assessments. Over four out of five (83 per cent) of these claimants found it helpful. Women were also more likely to opt for telephone (68 per cent) than men (54 per cent). PIP for Depression and Anxiety It is certainly possible to be eligible to claim PIP (personal independence payment pip) if suffering from a mental health condition such as depression or anxiety but it very much depends on how the mental illness affects you. You can deal with someone you dearly loved who has a terminal illness by buying this book on this website. In some cases, you might be able to argue that they are discriminating against you. Those with mental health conditions were more likely to say they found telephone assessments less stressful (54 per cent, compared with 36 per cent of those without mental health conditions). she had her assessment 2 months ago, but since than she has been assaulted, is back on quetiapine and her mental health is so much worse than when the assessment was done. Again, those who went on to say they would prefer a face-to-face assessment over telephone were more likely to say they would have liked more information on what to expect (29 per cent) than those who were happy with telephone or expressed no preference (both 19 per cent). Over one in eight felt it would help them show the effects of their condition (15 per cent) or simply felt they were used to video calls (13 per cent). Three quarters of claimants (75 per cent) reported being satisfied or very satisfied with their experience of how the telephone assessment was conducted. This was most commonly a family member (18 per cent). This analysis was used to explore how individual characteristics impact claimants likelihood of preferring different assessment channels. You can learn more about these PIP medical assessments with questions on mental health by buying this book on this website. Notably, nearly eight in ten (79 per cent) of those who said they preferred a telephone to a face-to-face assessment also said that there was no need for further improvements, compared to half (51 per cent) of those who preferred face-to-face assessments. The assessor will investigate the information you gave on your PIP form but also make judgements based on what you say and do during your PIP assessment. This report presents the key findings from the surveys of claimants who took part in a telephone health assessment as part of their benefit claim for Personal Independence Payment, Universal Credit (UC) or Employment Support Allowance (ESA). Over nine in ten (93 per cent of) claimants were satisfied that the assessor called on time and 98 per cent agreed that the assessor explained clearly what would happen at the beginning of the call. They need to use that actual phrase. a friend of mine has been on pip for 2 years. Nearly one third of claimants (31 per cent) were joined by someone to support them on the call, most commonly a family member (24 per cent). Most claimants (87 per cent) experienced no technical difficulties during the call. Additionally, claimants who did not report mental health conditions were more likely to agree that the assessor listened to them and understood them (81 per cent) than those with mental health conditions (74 per cent). Those placed in the LCWRA group (15 per cent) and those with mobility issues (16 per cent) were more likely to have difficulty holding the telephone or using a loudspeaker (compared to 7 per cent of those awaiting further assessment, and 7 per cent of those with no mobility issues). Nearly one third (31 per cent) of claimants were joined by another person during the assessment, most commonly by a family member (24 per cent). Just over one in ten of claimants (11 per cent) made at least one adjustment request before the interview, such as planning breaks, spreading the assessment over a number of calls or receiving information in large text or braille. PIP can be paid to those who are in and out of work and is not dependent on a persons financial status or National Insurance contributions. This assessment is also not depending on your medical treatments. Well send you a link to a feedback form. The most common reasons for feeling comfortable with this assessment mode included being able to see the assessor whilst staying at home and being able to give visual evidence of health conditions. New claimants were more likely to say they would have liked more information. All interviews were conducted via telephone and lasted around 25 minutes. Around two thirds of claimants (63 per cent) were aware they could be joined by another person. While the majority of claimants found the information helpful, over one in five (28 per cent for PIP claimants and 21 per cent undergoing WCA) said they would have liked more information about what would be covered. WebThose who were awarded PIP were more likely to favour telephone (62 per cent) than those with an unknown outcome (49 per cent) and those who were disallowed (18 per cent). The type of reason given for feeling uncomfortable with video assessments varied somewhat by claimants sub-group. someone helps or encourages you to go out. Men were also more likely to prefer a telephone assessment over face-to-face (54 per cent) but this was only twice as high as their predicted probability of preferring face-to-face (28 per cent). Those with previous experience of a face-to-face assessment were more likely to choose a telephone assessment when presented with this choice (64 per cent) than those for whom it was a new claim (56 per cent).
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