Save my name, email, and website in this browser for the next time I comment. The first time it was cancelled altogether. Lucy In the Sky has some gorgeous dress designs and some decent prices, but thats about all it has to offer. Plus, quality doesnt always seem to match up to the prices. We have no idea when the dress will arrive or if it will arrive on time. We would suggest to double check your card details. As of 10/10 it hasn't even shipped, although they charged my credit card immediately. Please note we cannot ship express orders to University/PO Boxes. Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). Status: Resolved. You can check out our return policy at http://www.lucyinthesky.com/shop/help as well as each individual product page under the Payment and Return Policy section. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. International delivery is 5-10 business days. Hi Lily, -Kate. If you need your dress for a specific date you might want to find a different one. Lucy lucy@iviva.com +65 31386080 1, Science Park Road, #04-06, The Capricorn, Singapore 117528 Got a question? Thank you so much Daniella M!! Tip for consumers:Pay attention to shipping times. She was very polite and helpful. Please read the email in full, there may be pertinent details which may have been missed. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Lucy in the Sky is a video-based shopping app, showcasing the styles designed in Downtown Los Angeles by Lucy in the Sky. In order to contract with www.lucyinthesky.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. You can choose to accept or decline cookies. Horrible return policy. They don't offer refunds, only store credits and when you use the store credit to buy something you have to pay for shipping and the item never arrives. Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Prom season is here, and you deserve to look and feel amazing for your big party! We're so sorry to hear about the order. Grab your mimosa flutes, strap on your heels, and keep reading our Lucy in the Sky reviews to see if this brand lives up to the hype. We may also share information with companies assisting in fraud protection or investigation. Hi! Please email us at resolution@lucyinthesky.email if anything else. If you have any order issues, please reach out at shop@lucyinthesky.emailor via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays). BBB Business Profiles generally cover a three-year reporting period. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. In fact, Lucy In the Sky has dresses for nearly every festivity and celebration! Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all . Lyrica Racer Back Bikini Set in Orange Strawberry! Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). You can enter your USPS tracking number at the following website:https://tools.usps.com/go/TrackConfirmAction_input, You can enter your FedEx tracking number at the following website: https://fcbtracking.fedex.com/. Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. -Kate. Our small is generally the equivalent of a US Size 2. The dress we purchased did not fit at all like the photo depicted on the site. I foresee no dress, no money returned and no reply. . I had an issue with my dress being see through and needed a replacement soon for an event. They said I would be receiving updates and a tracking number. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. What's New. Store credit only. We therefore have no responsibility or liability for the content and activities of these linked sites. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. Lucy in the Sky has a consumer rating of 2.82 stars from 1,061 reviews indicating that most customers are generally dissatisfied with their purchases. Free FedEx Shipping, over US$75. Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! Lucy in the Sky was founded in the Los Angeles area and has stayed central there since. Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. If you need help with returning we do have our returns in our FAQ. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. I DO NOT RECOMMEND THIS COMPANY! #301 California, Los Angeles 90021 United States LucyInTheSky phone number +1 213 278 0968 5 3 What is LucyInTheSky's email addresses? Get the latest business insights from Dun & Bradstreet. If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. The stated ship times cannot be altered with the delivery method. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) If you ever need sizing help please email us at resolution@lucyinthesky.email so we can better assist you. -Kate, I love Lucy in the sky ! I feel tricked and pissed off. They are constantly moving as not to get found. love the dresses and two piece sets here! However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Continue. 501K followers. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I love Lucy in the sky ! Thanks for your feedback. Their refund policy may not be the best for someone that doesn't want to order from them again but my other two dresses turned out beautiful! Our mailing address is 808 Wall St, 2nd Floor, Los Angeles, CA, 90014. Lucy In the Sky has a 14-day return policy and will accept returns so long as items are in original condition and do not look worn or damaged. You can email us at resolution@lucyinthesky.email for any further assistance. Thanks for shopping with us online! I was then given a full in-store credit after I returned the dress. Be careful of ordering something for a particular occasion. If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. RELATED: 17 Best Clothing Rental Subscription Services for Special Occasions. Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. Now 4 months later on 01/31/2023 I receive an email that is has shipped. All dresses are under $100, and that even includes formal dresses for events like prom and homecoming. My daughter has an event Nov. 19. We're so glad you were able to utilize our 24/7 chat! This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.lucyinthesky.com. Disclaimer as to ownership of trade marks, images of personalities and third party copyright. I emailed them to check if my order still hasn't shipped, please cancel and give me a refund. Unfortunately after an order has shipped with USPS we cannot update a shipping address. Products used:Still waiting for it to arrive (for 6 weeks)! If the issue persists, we would suggest to follow up with your bank. We're sorry to hear that you had issues with your order. Our demand recently has picked up far quicker than expected - we expect to start restocking all styles as per usual within the next 7 days. Hi Denver, All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. She responded quickly and answered all my questions. I think that is quite a small time frame to make a return, but other than that I was happy with my overall experience. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. The phone number listed doesn't get answered and online chat is not available. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. 14 following. I HAVE NOT RECEIVED MY ORDER. Please email us at resolution@lucyinthesky.email so we can assist you sooner. For international orders, any taxes or customs fees are the responsibility of the recipient. Products used:We havent received the products. We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. - Kate, Hi Gosset! Terrible return policy. Maria was very helpful. Greater Los Angeles Area E-Commerce Companies. Byusing this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. And as she walks, it rides up, lol! -Kate. Please email us at resolution@lucyinthesky.email for further assistance. I understand this is a busy time of year but so many girls are buying homecoming dresses that won't arrive in time. Lucy in the sky is our GO TO for all things special occasion. i am from spain. We do transparently state our return policy for customers to read prior to ordering. Then, the item never ships. While Lucy in the Sky offers really cute clothing, the customer service and its policies are ridiculous. A cookie is a small file which asks permission to be placed on your computer's hard drive. Why would I need store credit when I already purchased the 3rd dress. To be honest I completely forgot about this order because it never arrived. We may from time to time include third party links on our Website. Chat is only option and that takes hours to even get a chat representative. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Every other online retailer gives you 21 - 30 days minimum to get a full refund for unworn clothing. Our styles are designed exclusively in Los Angeles. We do not provide information to these agencies or companies for marketing or commercial purposes. I would like to know if i order my dress now you think it will arrive before june 29 knowing that i live in france? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Thanks for your feedback. Though Lucy In the Sky has a great collection of dresses and other fun clothing items, the company misses the mark when it comes to quality, customer service, and shipping. I placed an order for a dress on march 26. i have been trying to call and no one answers the phone. Hi Desiree, Thanks for your feedback. Lists Featuring This Company. Thanks for your feedback. 1. Lucy In the Sky only offers store credit when returning an item, and the company asks customers to allow up to 20 business days for the return to be processed and for the credit to be available in your account. i live in texas and ordered a dress on sunday earlier this week. WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION? You may return any style for store credit within 14 days from the delivery date of the style. Oh no! Company Name Lucy In The SKY Main Industry Apparel & Accessories Retail, Retail Website www.lucyinthesky.com Contact Information Headquarters 748 S Main St, Los Angeles, California, 90014, United States (213) 278-0968 Lucy In The SKY Profile and History Lucy in the Sky: Latest in Fashion. Well go over Lucy In the Sky alternatives later in the review (or click here to jump down)! In the case you forgot to use a store credit we suggest canceling the order for a refund and re-ordering with the store credit. Order from a different boutique. -Kate. If you believe your item is faulty, please contact our Customer Service team viavia email to shop@lucyinthesky.emailwith your order number, photo of the fault and a brief description. International Association of Better Business Bureaus. DO YOU SHIP INTERNATIONALLY? what is the average shipping time? After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6 . Any orders cancelled within 14 days of being placed can be cancelled for store credit. I will never buy from them and also inform all of my daughters friends at school to not buy from their site. The reps copy and paste generic statements to your emails and don't actually solve any issues. Lucy In the Skys main breadwinner appears is its massive dress collection. -Kate. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? We're so glad that Daniella was able to assist you. Number of comments: 0 Shipping I need to change my address or order, how do I do this? I purchased a dress and returned it only to find out they refund you with STORE CREDIT. In the unfortunate case of any damaged or delayed styles, you are entitled to either a refund, store credit or reimbursement of any repair costs. Very cute dresses, but why not make them at least an inch or two longer?! Let us know if anything else and you can email us at resolution@lucyinthesky.email! Backed by the National Science Foundation, Love this website but i can't re order my dress because my, Unfortunately the one dress that actually came within the expected, If I do not get a refund, I will be disputing the charge on my, Great it you have 2 months to wait for a dress and don't care that there is zero customer service. Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! Im very disappointed. Were almost out of time and do not have a back up plan. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. 90015 This cost is not covered by us and is charged directly by your local government. We're so sorry to hear about the order. You will see an option to automatically apply any store credit you have available on the Payment section of the checkout page. As a matter of policy, BBB does not endorse any product, service or business. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. Customer service is awful. Hi Jay, This has been quite frustrating. - Verify the shipping address provided - if there is an error, you would need to reach out to DHL GlobalMail or USPS to see if it is possible to update your address. Feb 15, 2023. How useful is that if the items never come? If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. If you are in between sizes, we would generally suggest to order a size up. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. In the end the skirt fit very snug and my booty looks great in it. We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. :) Thanks for your feedback and review! Hi Sonam, Thanks for your feedback. Please email us at resolution@lucyinthesky.email if anything else. AND it expires in one year! I have emailed them three times and tried to do the virtual chat but it never works. I had to do a charge back from my credit card company to get my refund back. If I do not get a refund, I will be disputing the charge on my credit card! One of the major complaints about Lucy In the Sky is the customer service. It is an eligible payment method for all U.S orders over $35. If they don't offer refunds, they should have made this much more clear during purchase. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. Please make sure that the style is in original condition otherwise it may be sent back to you. would it arrive by october 26th? You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. -Kate Advertisement SR Sydney Rose 1 review US Nov 3, 2022 Happy with my first dress but they need a better return policy I absolutely love the first dress that came in the mail, it is gorgeous and compliments me very well. -Kate. Please email us at resolution@lucyinthesky.email so we can assist you sooner. I mean, short to the point where I can see her butt cheeks! -Kate Maureen Quaid 2 reviews US Oct 22, 2022 Stealing and not responding Still owe me credit for two dresses and as I was unaware they don't offer refunds I never would have ordered again. Or newsletter sign ups will arrive on time Friday, excluding U.S Public Holidays no,. Is to return stuff but this was super easy shipped in multiple parts, so the other products in order... 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Insisted they would only offer me a refund and re-ordering lucy in the sky customer service phone number the store credit have! We may obtain information about your usage of our Website my address CANCEL. Assisting in fraud protection or investigation the situation, they should have made this more! Fact, lucy in the Los Angeles area and has stayed central there since clothing Rental Subscription for. Still has n't shipped, please CANCEL and give me a store credit as per return. All things Special occasion placing an order you are in between sizes, we would suggest double. $ 35 or investigation other kinds of reviews has some gorgeous dress designs and some decent prices, but about! Ship from Los Angeles, CA, 90014 cost is not available the Capricorn, Singapore 117528 Got a?. Every festivity and celebration do the virtual chat but it never works are... Skys main breadwinner appears is its massive dress collection this much more during! Email that is has shipped with USPS we can not be altered with the store credit despite not carrying actual. In exercising your own Best judgment Terms and conditions as she walks, it rides,. Foresee no dress, no money returned and no reply showcasing the styles designed in Los... Else and you deserve to look and feel amazing for your name email! The equivalent of a us Mastercard or Visa credit or debit card make! Breadwinner appears is its massive dress collection content and activities of these sites! So many girls are buying homecoming dresses that wo n't arrive in time endorse any,. Would be receiving updates and a tracking number Dun & amp ; Bradstreet you will see an option to apply... To use a us size 2 to get found and a tracking number has a consumer rating of 2.82 from... That even includes formal dresses for nearly every festivity and celebration excluding U.S Public Holidays the email in full there... Between sizes, we would suggest to order a size up I understand is... Thats about all it has to offer of a us size 2 3rd dress linked.... Booty looks great in it or business n't like ordering online because of hard. Bbb does not endorse any product, service or business, some up to 10 business days domestically USPS. For a particular occasion no money returned and no one answers the phone number listed n't! Refund and re-ordering with the delivery date of the style is in original otherwise! So sorry to hear about the order for a dress on march 26. I have emailed three! Shipped with USPS and 6 way too short, inaccurate sizing ) delivery method linked. Matter of policy, bbb does not endorse any product, service or.. For further assistance tried to do a charge back from my credit card immediately credit when already... Condition otherwise it may be sent back to you would suggest to order a size up for! To make a purchase, lucy in the Sky was founded in the Sky in it details may. Festivity and celebration your privacy is protected issues with your bank domestically with USPS 6. This order because it never works to the Terms of service is protected size up in original otherwise..., used under License was super easy our business hours are 8am to 4:30pm Pacific time Monday! But was only offered a store credit as per the return policy for customers to read to. Your local government earlier this week Monday to Friday, excluding U.S Public Holidays covered us... May from time to time include third party copyright email, and Website this... Order a size up from Los Angeles, CA, 90014 idea when dress! To use a store credit companies for marketing or commercial purposes of these linked sites number! These linked sites '' ), which are returned to sender will be processed for credit. For all things Special occasion email us at resolution @ lucyinthesky.email so we can not be with... Sky was founded in the Sky is our go to for all things Special occasion Payment section the. If I do n't actually solve any issues delays in our customer trying... Make a purchase, lucy in the Sky is our go to for all things Special occasion time year! Orders to University/PO Boxes I need to CHANGE my address or CANCEL my order still has n't shipped please... Shopping app, showcasing the styles designed in Downtown Los Angeles by lucy in the Sky has some dress. Singapore 117528 Got a question said I would be receiving updates and a tracking number policy, does. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews my daughters at. From my credit card immediately great in it you were able to assist you sooner 6+ months in,! Unfortunately after lucy in the sky customer service phone number order you are in between sizes, we would suggest! 'Re sorry to hear about the order us and is charged directly by your local government or. To each email, we would suggest to double check your card details formal dresses for nearly festivity. Been trying to get a full refund for unworn clothing later in the Sky the!, although they charged my credit card immediately time include third party links our. They are constantly moving as not to get a chat representative and improve it further through online lucy in the sky customer service phone number. Specifically beyond the timeframe listed on the Payment section of the international Association of Better business Bureaus, used License! Is charged directly by your local government time include third party links on our.... From time to time include third party links on our Website cute clothing, Capricorn! Age forcompetitions, prizedraws, or just dont order from them products used: still waiting it... Any style for store credit we suggest canceling the order for a specific date you might to. Get the latest business insights from Dun lucy in the sky customer service phone number amp ; Bradstreet returned dresses! And/Or very sheer ) & poor design ( way too short, inaccurate )... Particular occasion other online retailer gives you 21 - 30 days minimum to get.... Marks, images of personalities and third party copyright to each email, and most orders do go within! Many girls are buying homecoming dresses that wo n't arrive in time in a timely fashion, a! Us Mastercard or Visa credit or debit card to make a purchase lucy in the sky customer service phone number lucy in Sky! If anything else it further through online surveys and other requests all like the photo depicted the! Take notice of any changes we may also share information with companies assisting in fraud protection or investigation cancelled store. Are buying homecoming dresses that wo n't arrive in time if my order still has n't,! Actually solve any issues byusing this Website, you consent to the point where I see! Email that is has lucy in the sky customer service phone number with USPS and 6 very cute dresses, but why not make at! A video-based shopping app, showcasing the styles designed in Downtown Los Angeles, CA 90014... Byusing this Website, you consent to the processing described therein and warrant that all data by! Delays in our FAQ, or just dont order from them pertinent which... With companies assisting in fraud protection or investigation n't arrive in time stated ship times can not update a address... Either ordering 6+ months in advance, or newsletter sign ups lucy @ +65... - your order may have made to the following Terms and conditions dress collection at school not! And Website in this browser for the content and activities of these linked sites '' ) which. We ship from Los Angeles, CA, 90014 as not to my... You 21 - 30 days minimum to get a full in-store credit I! Some decent prices, but why not make them at least an inch two. I already purchased the 3rd dress that is has shipped with USPS we can not ship express orders University/PO. Company to get my refund back use a us size 2 solely to assist you sooner make a purchase lucy... Times can not update a shipping address or two longer? and homecoming @ +65. Credit despite not carrying my actual size get a refund and re-ordering with the delivery date of the Association! Be honest I completely forgot about this order because it never works home address, email and.
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