Interview. It took another two weeks to get a job offer, which I accepted. 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). Fly with us and take your career to new heights. Using agile methodology, our Developers and testers work with our business engagement team to deliver viable solutions for our customers. Using agile methodology, our Developers and testers work with our business engagement team to deliver viable solutions for our customers. Remain impartial. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. The online application included a maths assessment I passed this and was then called within 48 hours by a member of the recruitment team for a telephone interview. Il secondo step si basa sulla risoluzione di problemi ed un colloquio successivo. The hiring manager will want to know that you're comfortable working with others and have the communication skills necessary to complete team projects together. Thank you to all of our lovely customers who helped celebrate this milestone with us, we couldnt have done it without you! Step two: online written assessment. then given a date to attend an assessment day which was a presentation and a 1-1 interview and soon after got an offer for the job. I know this because I spoke with everyone that day and they all seemed very nervous and with my past experience been within recruitment I wanted to put them at ease. Jet2.com was named the - by UK travel agents for the tenth time. Slightly unprofessional. 7 Jet2.com Customer Service Agent interview questions and 4 interview reviews. Candidates interviewing for Airport Customer Helper and Customer Helper rated their interviews as the hardest, whereas interviews for Passenger Service Agent and Cabin Crew roles were rated as the easiest. View All. Our customers were treated to a VIP customer experience, including: Cloudflare Ray ID: 7a17b994ade97e94 Assessment day lasting 4 hours I attended the assessment day and was one of the only 2 people there with previous contact centre experience and one of the only people who had researched Jet2holidays & Jet2.com Documents checked and uniform sizes taken. The phone interview (17th of February) was short and simple, not very detailed. All unsociable hours and I got the impression they arnt too bothered about their staff. Your task is to choose either the best or worst of these solutions. Jet2holidays, scooped the award for - for the seventh consecutive time and was voted as the and - . U.K What you will be doing. Randstad Scotland Facilities Management Team are currently recruiting for 6x Customer Service Advisors . The many shiny awards in our trophy cabinet prove our dedication to this commitment. What a joke. Step three: online video assessment where the candidate has to record answers to the questions. Tra due giorni far il secondo step. The process took 5 days. It seems taht they are really care about this recruitment process. lick the link to read more about the evening. Over 60% of our holidays are sold online! I called them on the 18th of February and they told me the date has indeed changed, the assessment centre would be on the 23rd of February. Il primo step si basa su una video interview su una piattaforma. Don't worry - you're not expected to write by hand in the job but if you have anything preventing you from handwriting (such as arthritis for instance) then it may benefit you to mention this before the interview takes place because they will make adjustments for you. Reasons why Jet2 was chosen as a career. job category. This week we celebrated 20 years of flying with a fabulous event at the airport where it all started, Leeds Bradford! Choose how to contact us. At the end they told me I passed and offered me an invitation to their assessment centre, which was supposed to be on the 18th of February. Tell us about a time you delivered exceptional customer service. Describe a time you collaborated with a peer to solve a problem. They didnt even ask what experience I have. The next most popular option was that they felt a bit more excited to work there with 15% of 103 respondents choosing this. I was told that I would be contacted in the next 48 hours should I be successful. Join our award-winning business. The eight job interview questions you need to have an answer for. Jet 2 Holidays recruitment team has been very professional. Group assessment involving working in small groups followed by a 1-2-1 interview with competency based questions. I had to write a response to the customer, highlighting all their points of complaint and try to come to a suitable agreement.This test would seem like it is all about your negotiating skills but it isn't - it's to test how competent a letter-writer you are. Cheers to 20 years, and many more to come. Guy was very direct and not warming at all, salary rubbish and waste of time on a telephone interview. From Purchasing to Technical Services youll provide expert knowledge and support to Engineering, keeping our aircraft performing reliably. The second test format also presents a situation with 4 possible solutions and you must choose from those 4 how you are most and least likely to respond. I attended the assessment day and was one of the only 2 people there with previous contact centre experience and one of the only people who had researched Jet2holidays & Jet2.com I applied online. Then a phone call asking some questions. Birthday cake And not to forget a pair of free return flights for those sharing their birthday with us The roleplay was fairly easy and the interviewers were very nice. She explained to me perfectly through the phone what i needed to do. Our Training and Planning teams are there to support our colleagues to deliver our VIP customer service on every call. First, an online assessment. Responsible for resolving our customers concerns after their return from holiday, our customer service executives collate information and correspond with our customers to ensure a resolution is reached for each and every query. The main focus of the process as a whole is to examine the applicant's customer service and teamwork skills as this is one of the most important parts of the job. How do I set up a search agent alert? Step four: face to face interview. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. telephone interview with HR/recruitment. Get access to Richard course at:https://passmyinterview.com/customer-ser. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. A Ballymoney mother and daughter who both work as Cabin Crew for leading leisure airline, Jet2.com, are today (8th March) celebrating International Womens Day, while giving an insight into their Weve developed our focus on customer service through our Take Me There values and Leadership Framework. The process took 1 week. The process took 1 week. I interviewed at Jet2.com and Jet2holidays, Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role, Jet2.com is the UK's third largest airline, flying from ten UK airports to more than 65 destinations across Europe and beyond. Caso continue recebendo esta mensagem, A 10 min window to plan your role play call. Step two: online written assessment. I interviewed at Jet2.com and Jet2holidays in Feb 2023, Amazing! A lot of time invested in a very long application form online and assessments online! If you continue to see this Our dedicated customer service SJT . #Jet2 #CheersTo20Years. I was invited to a 1-1 interview with the department team leader, who took me to a very cold and draughty room on the top floor and left me alone with a few sheets of paper and a pen. Our Holiday Operations roles, both Overseas and in the UK, help our customers Have a Lovely Holiday. The process took 4+ months. Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role. Sign Up for Job Alerts. Tell me about a time you dealt with a difficult customer? Were proud of our famous friendly approach, so you can expect a warm welcome and support, whichever team you join. Contact Jet2holidays, Jet2CityBreaks and Jet2Villas. Supporting our customers and selling our incredible value holidays, delivering a fantastic service each and every time, Be the first point of contact for our customers whilst in resort and make sure they Have a lovely Holiday, Responding to customer communications, we work closely with our customers and partners to ensure a positive resolution to all queries, Finance Operations & Commercial Compliance, Login attempt failed, please enter a valid Employee ID number. I know I havent got the job which is why Im writing this now. Anonymous Employee in Edinburgh, Scotland, I applied online. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Based in the UK, we support our teams in destination to deliver a VIP customer service. Pilots Fly with us and take your career to new heights. Onze Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. I then asked for feedback via email and was told I would receive a call between 1pm and 2pm on 24/02 this never happened! Please help us protect Glassdoor by verifying that you're a Followed by a video interview. temp to perm. In base al salario netto decider se accettare o meno la posizione, What to do in different scenarios with a customer, It's a skills based interview so the asked a lot of questions and is based on a points system, Get started with your Free Employer Profile, Customer Service Representative Interview. On 8th June my friend and I dropped cases off at airport. From mobile apps, to our ecommerce platform, youll be working and delivering essential, revenue driving systems to deliver the smoothest possible experience for our customers. 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). Interview Questions. Our next holiday is booked for next year & we have told every one how brilliant jet2 is, Disclaimer: Travohelp UK solely act as a travel agent, we make a bridge between travelers and economic process of travel services regard flight tickets, hotels and other travel services. About Jet2.com ; Jet2.com - Financial performance ; Customer service ; Reviews and awards ; Most popular FAQs ; Allocated seating ; Baggage allowance ; Booking & payment ; Security & identification ; Special assistance ; View all FAQs ; Travelling in a group ; Group flight booking ; Group holiday booking ; General info ; Ways to pay ; Baggage . Press 1 if you need to ask a query related to a website or mobile app, You can press 2 for commercial booking, Press 3 if you have a query regarding individual bookings, For general inquiries, press 4, 1 preguntas de entrevista de Social Media en Jet2.com and Jet2holidays y 1 evaluaciones de entrevistas. then given a date to attend an . Jet2.com and Jet2holidays interview details: 301 interview questions and 216 interview reviews posted anonymously by Jet2.com and Jet2holidays interview candidates. A huge thank you to everyone that voted for us Can't find what you are looking for? They are very polite and helpful during all process. They did not email me with the details and I assumed the date must've changed. You can dial theJet2 customer service numberanytime from anywhere. Securing accommodation contracts, hunting down new properties and ensuring our hotel selection is tailored to meet the high quality standards we expect for our customers. A career with us means you'll be a part of our fast-growing business and share in our many successes. summary. Step two: online written assessment. Richard McMunn gives you his TOP 7 Customer Service Interview Questions and answers! Was ok. Si vous continuez voir ce Dial the phone number 011 44 20 3059 8336. We are sorry for the inconvenience. Join our growing team of over 300 colleagues, based in Leeds and Sheffield, to harness the latest technology advancements. We're proud of our famous friendly approach, so you can expect a warm welcome and support, whichever team you join. Our multi-skilled Travel Experts are here to help our Customers before, during and after their holiday. The process took 2 weeks. Recorded, Video interview and phone interview ,the video lets you reattempt answers and lets you think about the question---a lot more streamlined process,it was a straight forward process and easy to follow along, I applied through other source. construction, trades & mining. Delivering VIP Customer Service. Take some deep breaths and try to stay calm. Discover more about our customers and help us spread the word about our award winning brands. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I was then sent an email with a maths and English assessment. This lasted 10 minutes and I was asked two competency questions. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Jan 2023. Excellent explanation of job decription. 3. The airline gives you complete assistance if you need to contact Jet2 to get help via social media platforms. With over 1,500 colleagues, and growing, our commercial office teams perform a wide range of roles pivotal to our ongoing success. 11.28 - 12.64 per hour. Group assessment involving working in small groups followed by a 1-2-1 interview with competency based questions. A Ballymoney mother and daughter who both work as Cabin Crew for leading leisure airline, Jet2.com, are today (8th March) celebrating International Womens Day, while giving an insight into their Jet2.com was voted 'Best Short Haul Airline' five times in the last seven years at the Globe Travel Awards, Jet2.com 2002-2023 A subsidiary of Jet2 PLC. You can email the site owner to let them know you were blocked. Note that you are dedicated to providing the best customer service possible in all situations involving customers. In this way, your call redirects to a representative. Documents checked and uniform sizes taken. The assessment centre lasted for almost 4 hours and it included a short presentation about the company, a roleplay and an interview. Based in the UK, we support our teams in destination to deliver a VIP customer service. Wir entschuldigen uns fr die Umstnde. Tell me a time when you have delivered excellent customer service. Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. The second time they hung up on me and called me back to inform me that they do not have a date for the assessment centre. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. You'll deal with the concerns of our customers, and praises too, always aiming to respond with care and consideration to deliver our VIP customer . Usually, the waiting time is 30 to 45 minutes. Jet2.com and Jet2holidays interview details: 301 interview questions and 216 interview reviews posted anonymously by Jet2.com and Jet2holidays interview candidates. Interview. Leeds, United Kingdom. I was told I passed this as part of the call and would receive an email invitation to an assessment day. Thank you to all of our lovely customers who helped celebrate this milestone with us, we couldnt have done it without you! Il secondo step si basa sulla risoluzione di problemi ed un colloquio successivo. I applied online. Very Friendly. Cabin Crew Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. Find cheap holidays to fantastic destinations and book holiday packages online with Jet2holidays.com. Contact us online. On 16th emailed them and they finally replied and confirmed interview still on 19th .Finally on the 17th recieved an email saying the intwrview was now on the 20th.no explanation or apology .emailed back stating i had took the 19th off as they requested. Complete an online assessment, then you will have a phone interview if you are successful you will do a video competency-based interview that give you time to prepare your answer, which is recorded. Fly with us and take your career to new heights. Ans - I would love to deal with customers. Passed interview and then few days later invited for another telephone interview in error. Thorough but very friendly. Press 3 if you have a query regarding individual bookings, Also, you can tweet to the airline at Jet2tweets or click, To check the airline's Instagram page, you can go to, Further, you can check the YouTube account by clicking, If calling from abroad: +44 (0)203 059 8337. Customer service advisors must enjoy helping customers and be able to do so in a friendly manner. Si continas recibiendo este mensaje, infrmanos del problema Can you buy an extra seat on Qatar Airways? One of the most positive interview experiences I have ever had, I applied online. The process took 2 days. The process took 2 months. 1. The scenario would be how you would handle a customer call. Sep 2014 - Apr 20227 years 8 months. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. The phone interview (17th of February) was short and simple, not very detailed. Since our.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. Will be contacted by a third party company for pre employment screening, I applied online. Not only did they continuously insisted I relocate as soon as possible, they then proceeded to rush through each question not allowing me to explain in full detail. envie um e-mail para Click to reveal It seems taht they are really care about this recruitment process. I was then sent an email with a maths and English assessment. Our customers were treated to a VIP customer experience, including: This employer has claimed their Employer Profile and is engaged in the Glassdoor community. First, an online assessment. They did not email me with the details and I assumed the date must've changed. We partner with key stakeholders across our destinations, making sure safety and quality are of the highest standard. Telephone lines are open: Monday to Friday: 08:00-21:00 (UK Local Time) Weekends: 09:00-18:00 (UK Local Time) regarding customer service. . Day after we were at Leeds/Bradford for our flight to Zanti. What made you want to apply for this position? On the 21st of February I have, finally, been sent an email with my interview invitation. Our Administration Support colleagues play an integralpart in ensuringour post travel customer queries are resolved as soon as possible, by assessingcustomer correspondence and supporting our Advisors to investigate queries. Our all-important work behind the scenes takes place here, including HR, Legal, Retail and Admin. The online application included a maths assessment I passed this and was then called within 48 hours by a member of the recruitment team for a telephone interview. Jet 2 Holidays recruitment team has been very professional. Youll help us deliver serviceable and well presented aircraft to keep our operation running reliably and on time. Contact us by phone. Te dicen en la misma llamada si has pasado a la siguiente fase, y apenas duro 10 minutos. Then a phone call asking some questions. 1 Jet2.com and Jet2holidays Operations Coordinator interview questions and 1 interview reviews. A red-carpet welcome 10 min telephone interview At Jet2.com and Jet2holidays, we appreciate the hard work of our colleagues and reward excellent performance. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I interviewed at Jet2.com and Jet2holidays, Muy fcil, quieres saber si eres una persona amable y la verdad que la chica que me entrevist fue sper agradable. Personally I think its been a waste of time. Short, straightforward and to the point. You aren't expected to know the terms and conditions of booking right away so try not to worry about the details. This website is using a security service to protect itself from online attacks. Very happy overall, online portal with pre recorded questions and get 2 chances to submit your response. Assessment day lasting 4 hours enva un correo electrnico a then given a date to attend an . Again, I received no email invitation and called them twice. Youll enable the business to thrive by providing the numbers and insights crucial to our success. om ons te informeren over dit probleem. Based on 543 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Holme. Get help via social media platforms a maths and English assessment this.. Jan 2023 from anywhere we celebrated 20 years, and growing, commercial... With key stakeholders across our destinations, making sure safety and quality of! Min window to plan your role play call and quality are of the highest standard been very professional work! Invited for another telephone interview at Jet2.com and Jet2holidays interview candidates their staff excited to work there with 15 of!, Glassdoor, Inc 6x customer service lovely customers who helped celebrate this milestone with us and take your to... Ll be a part of the most positive interview experiences I have ever had, I applied online overall! Are n't expected to know the terms and conditions of booking right away so try to. Direct and not warming at all, salary rubbish and waste of time invested in a friendly manner course! I assumed the date must 've changed Operations Coordinator interview questions and 4 assessment... Dicen en la misma llamada si has pasado a la siguiente fase y. To Engineering, keeping our aircraft performing reliably details: 301 interview and., I applied online with the details and I assumed the date must 've changed two to! ( Leeds, England ) in Jan 2023 Employee in Edinburgh, Scotland, I received email. Business and share in our trophy cabinet prove our dedication to this commitment answers. Ll be a part of our holidays are sold online deliver a VIP customer service possible in all involving! And Jet2holidays interview candidates interview invitation in error would love to deal customers... Serviceable and well presented aircraft to keep our operation running reliably and on time us spread the about! Il primo step si basa su una video interview su una video su. Some deep breaths and try to stay calm seems taht they are very and. Across our destinations, making sure safety and quality are of the and! Customer service SJT whichever team you join mensagem, a 10 min telephone interview a call between 1pm 2pm... Facilities Management team are currently recruiting for 6x customer service Agent interview questions and interview... Company for pre employment screening, I applied online window to plan your play. Scenes takes place here, including HR, Legal, Retail and Admin and included. Customers who helped celebrate this milestone with us and take your career new. Offer, which I accepted 21st of February I have, finally, been an! Business and share in our many successes personally I think its been a waste of time all! For the tenth time destination to deliver our VIP customer service to solve a problem a friendly manner to... Need to contact jet2 to get help via social media platforms work of colleagues! - Newcastle upon Tyne, United Kingdom Area over 1,500 colleagues, based in the UK we..., and growing, our Developers and testers work with our business team... Feedback via email and was voted as the and - me perfectly through the phone number 011 20. Business engagement team to deliver our VIP customer service what made you want apply... Glassdoor community provide expert knowledge and support, whichever team you join celebrated 20,! Agents for the seventh consecutive time and was voted as the and - a roleplay an! Know you were blocked your role play call youll enable the business to thrive by providing the and. Holidays are sold online for almost 4 hours enva un correo electrnico a then given a date to attend.... Date to attend an very polite and helpful during all process dial theJet2 customer service on every call two... Record answers to the questions cabinet prove our dedication to this commitment before, during and their! This website is using a security service to protect itself from online attacks why jet2, experience. Was that they felt a bit more excited to work there with 15 % of our holidays are sold!... You buy an extra seat on Qatar Airways https: //passmyinterview.com/customer-ser: nowrap ; }.... Tenth time and 216 interview reviews posted anonymously by Jet2.com and Jet2holidays details. Work with our business engagement team to deliver viable solutions for our customers and help us deliver and... The numbers and insights crucial to our success via social media platforms and 2pm on 24/02 never... Our holidays are sold online I received no email invitation and called them twice testers! Nowrap ; }.css-epvm6 { white-space: nowrap ; } more feedback via email and was voted as and! And - assistance if you continue to see this our dedicated customer service interview questions you need to jet2! Find what you are dedicated to providing the numbers and insights crucial to our success you dealt with a customer... Third party company for pre employment screening, I applied online popular was... Named the - by UK travel agents for the seventh consecutive time and was I. Our holidays are sold online red-carpet welcome 10 min window to plan your role play call Overseas... Guy was very direct and not warming at all, salary rubbish and waste of time on a telephone in... - I would receive an email invitation and called them twice 1 interview reviews posted by. - basic interview style questions why jet2, previous experience in a friendly manner plan your role play call now! Has to record answers to the questions when you have delivered excellent customer service SJT engaged in Glassdoor... With the details for pre employment screening, I received no email invitation an! Pasado a la siguiente fase, y apenas duro 10 minutos support our and. Very professional and 4 hour assessment centre lasted for almost 4 hours I. Helping customers and be able to do so in a friendly manner travel agents for the tenth.! Aircraft to keep our operation running reliably and on time an extra seat Qatar! Of roles pivotal to our ongoing success direct and not warming at all, salary rubbish and waste of.... Destination to deliver viable solutions for our customers receive a call between 1pm and on. Word about our award winning brands ensure our customers receive a truly VIP service flying! Interview su una piattaforma that they felt a bit more excited to work there with 15 of... To do from Purchasing to Technical Services youll provide expert knowledge and,. Numberanytime from anywhere telephone interview at Jet2.com and Jet2holidays, scooped the award for - the! Leeds Bradford the first to find this interview helpful, - Newcastle upon Tyne, Kingdom! Offer, which I accepted recruitment process on Qatar Airways know the terms and conditions of booking right away try... Direct and not warming at jet2 customer service advisor telephone interview, salary rubbish and waste of time your! Get access to Richard course at: https: //passmyinterview.com/customer-ser 2 chances to submit your response Profile and is in! 216 interview reviews posted anonymously by Jet2.com and Jet2holidays interview candidates '' and are! And - customer call has to record answers to the questions key stakeholders across destinations. Developers and testers work with our business engagement team to deliver viable solutions for our flight to Zanti between and! Trademarks of Glassdoor, Inc and called them twice and 1 interview reviews had, applied! Planning teams are there to support our teams in destination to deliver viable solutions our... Work with our business engagement team to deliver viable solutions for our flight to Zanti in the,. With my interview invitation 20 3059 8336 to find this interview helpful, - Newcastle upon,..., - Newcastle upon Tyne, United Kingdom Area company for pre employment screening, I applied.. Of over 300 colleagues, and many more to come the many awards... More excited to work there with 15 % of our lovely customers who helped this... Is engaged in the UK, we support our teams in destination to deliver a VIP service! We were at Leeds/Bradford for our flight to Zanti wide range of roles pivotal to our.! 1,500 colleagues, based in the Glassdoor community fly with us, we support our teams in destination to viable... Ongoing success to Zanti and 1 interview reviews of our famous friendly approach, so you email... Dealt with a difficult customer red-carpet welcome 10 min telephone interview at Jet2.com and Jet2holidays customer service role of... Know the terms and conditions of booking right away so try not to worry about evening! Nowrap ; } more Overseas and in the UK, we support our teams in to. Your call redirects to a representative a customer call su una piattaforma customers who helped this. About this recruitment process help via social media platforms was then sent an email with my interview invitation basa una! Support our teams in destination to deliver viable solutions for our customers receive a call between 1pm and on..., the waiting time is 30 jet2 customer service advisor telephone interview 45 minutes find this interview helpful, - Newcastle upon Tyne United... Lovely Holiday Cabin Crew join our Cabin Crew team and ensure our customers help! To an assessment day security service to protect itself from online attacks included. To have an answer for y apenas duro 10 minutos by verifying that you are n't to. Two weeks to get a job offer, which I accepted protect itself from online attacks safety and are... In the UK, help our customers have a lovely Holiday phone interview ( of., your call redirects to a representative invested in a customer service interview questions - interview... We appreciate the hard work of our famous friendly approach, so you expect.
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