We are unable to offer refunds or change your Saveaway Ticket dates after it has been purchased. Solo tickets are valid across Merseyside. They are held on Merseytravel/Metro Smartcards with the exception of term time tickets. This clause also applies to accidental destruction of a Railpass. 6. (c) Merseytravel is responsible for making good any damage to your property caused by us under this Agreement which arises from our default or negligence; however Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the Fast Tag unless the loss or damage is caused by the default of negligence of Merseytravel.17. Merseytravel Centres stock only local tickets. One of the benefits of buying your Solo Term Time Ticket online is that we can hotlist your ticket so that no one else can use it. Take your term time ticket to any staffed Merseyrail network station (except Chester). 10.6.3 a valid receipt is submitted to us with the request for a refund. They can be used all-day on Bank Holidays too. You can combine different types of season tickets for journeys through different areas or zones. 6.1 Prior to purchasing a Solo Ticket on a Smartcard, you must have obtained your Merseytravel Smartcard or Apprentice Travelcard (as applicable). I have a Walrus card - do I need to change this to use the MetroSmart website? Hop on and off as often as you want. MetroCard is a smartcard for public transport tickets. This fee is to cover the card production and distribution costs. Go . You will not have to pay Merseytravel to repair or fix the defect under this clause, unless, arising from a breach of this agreement on the part of the Account Holder or User(s) or a failure in accordance with the general conditions. (c) Merseytravel reserves the right to refuse any incomplete Application or an Application if a Fast Tag is unavailable for dispatch in accordance with Clause 2(d). If you change your vehicle, or it is stolen, or you wish to declare the vehicle as SORN you may report this online via the Mersey Tunnels website www.merseytunnels.co.uk or by phoning our Customer Services team on 0151 330 1004 or by email to tflow@liverpoolcityregion-ca.gov.uk The User/VRN will be blocked to prevent unauthorised usage. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the service as detailed within the Consumer Rights Act 2015. One, Three or Five Day Bundle, Weekly & 4-WeeklyOnline or at a Merseytravel Centre or PayPoint retailer. 14. DeactivationIf a Merseytravel Smartcard has not been used for a continuous period of 12 months, we reserve the right to deactivate the Merseytravel Smartcard, thereby preventing further Saveaway Tickets being added to it. Adult January 2020 Merseytravel's Tickets For Adults aged 19+ Handy information to plan your journeys Contents Introducing Merseytravel's 03 Tickets for Adults If you Failure to notify us on completion of an apprenticeship shall constitute a misuse of the Solo Ticket and will be subject to any sanctions referred to in clause 8 below. Unfortunately, we cannot refund a daily or weekly Solo ticket if it has already been activated. Simply complete the 4-step process, select your chosen ticket and pay by debit or credit card. We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: http://www.merseytravel.gov.uk (Merseytravel Website), which shall replace all previous versions published by us. only. Is my Term Time Ticket valid across all areas of Merseyside? You can also visit a Merseytravel Centre from early August to buy your ticket. Each of the paragraphs within this agreement operates separately. (ii) to implement minor technical adjustments and improvements (for example to address a security issue). 14.2 If any provision in these Terms is found to be invalid or unenforceable but would cease to be invalid or unenforceable if some part of the provision were deleted, the provision in question shall apply with such modification as may be necessary to make it valid and enforceable. We can also be contacted using the contact details set out in clause 2.2. (n) The Concessionary Fast Tag is not valid for vehicles being used for conveyance of passengers or goods for hire or reward. The quickest and easiest way to buy your first Solo Adult or Young Persons Solo ticket is via our. Merseytravel is committed to processing your personal information in a clear and transparent way. (c) Merseytravel accepts no liability or responsibility for an incorrectly fitted Fast Tag or a Fast Tag not installed in accordance with the manufacturers specification or fitting instructions, which is the responsibility of the User. Upon completion of an apprenticeship, it is your responsibility to notify us of this as your Apprentice travel discount will no longer be valid from this point. (d) Merseytravel shall use its all reasonable endeavours to dispatch a Fast Tag within 30 days of receipt of an Application. You will need to pay 1 for a new card. The Resident Concession is provided at our sole discretion and we reserve the right to withdraw this concession at any time. If Merseytravel requests it, you must return the Fast Tag within 28 days of the closure of your Account. Please note that it may take up to 16 hours before your ticket can be loaded onto your card so try to buy yours before 5pm the day before term starts. You can read the Fair Processing notice for the Merseytravel Smart Ticketing Scheme here. Please make sure that you read the Terms and Conditions before buying and using your Saveaway ticket. Lost/Stolen My Tickets My Tickets are not eligible for replacement if they are lost or stolen. DeactivationIf a Merseytravel Smartcard has not been used for a continuous period of 12 months, we reserve the right to deactivate the Merseytravel Smartcard, thereby preventing further Solo Tickets being added to it. August 2018 Adult . Please visit a Merseytravel Centre where a member of staff will check and, if your card is found to be faulty, replace your card for free. 6.2 There is an initial one off activation fee for Merseytravel Smartcards, the cost of which is listed on the Merseytravel Website (subject to any activation fee increase that we may determine from time to time). 16. This agreement, together with the Application, shall form a binding legal agreement between you and the Merseytravel which shall take effect upon receipt of your Application by Merseytravel. 14.3 No waiver by us of any of these Terms will be effective unless it is expressly stated to be a waiver and is communicated to you in writing. 4.2 Young Persons Railpasses are for persons aged 5 to 18 years inclusive. Merseytravel shall not be liable for failure to perform its obligations under this agreement if such failure results from circumstances beyond Merseytravels reasonable control. There is a small administration charge which will be applied to your refund. Start date. . Back; Bus; Rail; Tunnel; . No trains are running from the station. The quickest and easiest way to buy your first Solo Adult or Young Persons Solo ticket is viaour. only. 3. Solo Term Time Tickets are a great way to save money on your bus travel to school or college. Proceed to "Secure Checkout" to pay by debit or credit card. Acceptance of your proof of age is at the sole discretion of us, the retailer or the transport operator. If the T-FLOW balance is of credit is exhausted alternative payment will be required. 3.2.3 any other services as agreed by the participating bus operators. Each refund is calculated on the percentage of the ticket used in line with the relevant Railpass prices and are subject to an administration fee, the cost of which is listed on the Merseytravel Website. Where can you buy a Trio Ticket6.1 Subject to clause 6.2, you can purchase your Trio Ticket from a Merseytravel Centre or any staffed Rail station within Merseyside. Tickets are valid Monday to Friday on term time dates only. Merseytravel My Ticket Terms and Conditions of Use. Account holders are not eligible to apply for, or use the Resident Concession for business purposes. Merseytravel reserve the right to refuse travel on an incorrect, blocked or duplicate VRN and the appropriate toll fee will need to be paid by other means such as cash or debit/credit card. You will need an all-areas Saveaway for journeys across two or more areas, for journeys beyond the Merseyside boundary (by rail only) as far as Chester, Ellesmere Port and Ormskirk, and for cross river journeys only on Mersey Ferries. 6.2 The bus operators reserve the right to refuse your purchase if you do not provide acceptable proof of age if requested at the point of sale. If you dont have a smartcard you can get one from a Merseytravel Centre or Merseyrail station for 1. We will let you know at least 14 days in advance of our stopping the services and will refund any sums you have paid into your Account. 4.1 Adult Railpasses are for persons aged 19 or over. (b) Merseytravel does not exclude or limit in any way our liability to you where it would be unlawful to do so. 2.1 The Railpass scheme is organised and operated by Merseytravel, the executive body responsible for the coordination of public transport in Merseyside. (e) It is the Users responsibility to ensure that they do not proceed through the Toll Barrier on another vehicles toll payment. We can prevent your lost card from being used and send you a replacement if necessary. User means the vehicle VRN / or user of the T-FLOW scheme registered by the T-FLOW Account Holder. All stations sell weekly and monthly tickets, but only some sell annual and term time tickets. You may contact us to end the contract if we suspend your account, or tell you that we are going to suspend it, in each case for a period of more than 7 days, and we will refund any sums that have been paid to Merseytravel in advance. You can use weekly, monthly or annual tickets at any time, on any day. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. 14.2 A waiver by us of any default will not constitute a waiver of any subsequent default. 6.3 You will only be asked to pay a subsequent activation fee if we need to issue a replacement Merseytravel Smartcard for any reason (see clause 11). 14. We are unable to issue cash or cheque refunds. (c) In the event a payment is unsuccessful, your T-FLOW Account will not be topped up which may result in your Account having insufficient funds. Any refund in accordance with this clause 8.4 shall be processed by us provided that:8.4.1 the partially used Trio Ticket is surrendered; 8.4.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 8.5. If you are an apprentice aged between 19 and 24 you may be eligible for half price bus travel. You will need to enter your personal details, including your name, address and email address and you will then be asked to select a password for security. Adult/Young Person Solo or Merseyrail-Only Railpass tickets are available online, Saveaway tickets are available from PayPoint retailers, Merseytravel Centres or rail stations. If your card is reading on otherbusesthere may be an issue with the bus drivers ticket machine. and make full use of the benefits that the scheme provides; including T-FLOW only lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. (m) You must also present your photo Id card and show this to the Toll Officer, you must also show your Disabled Persons (blue) Parking Badge to Merseytravel staff if they ask to see this. I have a Walrus card - do I need to change this to use the MetroSmart website? 9. If you already have a Walrus card you will be able to continue to use it and benefit from the online features of the MetroSmart website until your card expires, at which point it will be replaced with a new MetroCard. Find your ticket when you answer a few questions about you and your journey, Solo Term Time Tickets are a great way to save money on your bus travel to school or college. Please make sure you read our Privacy Policy so you understand how we process your personal data and our personal data practices. For the avoidance of doubt, you will then be required to buy an adult ticket. 4. If Merseytravel requests it, you must return the Fast Tag within 28 days of the closure of your Account. 8.3 We may withdraw your Solo Ticket, including refusing to accept the continued use of such Solo Ticket and refusing to make it available on a Merseytravel Smartcard or Apprentice Travelcard where it has, or we have reason to suspect that it has, been misused or used for any fraudulent or improper purpose. 9. Any dispute or claim arising out of or in connection with these Terms (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales. 3.2 Your Trio Ticket is not valid for use on: 3.2.1 one-off special event services, unless otherwise agreed by the participating operators;3.2.2 private bus, coach or rail services;3.2.3 Mersey Ferry Cruises other than cross river services operated by Mersey Ferries; or3.2.4 any other services as agreed by the participating operators.3.3 If your journey crosses the ticket boundary to Cheshire, Halton, Greater Manchester or Lancashire, or your journey includes travel in to zones or areas outside of those covered by your Trio Ticket, that part of your journey is not covered by the Trio Ticket and you will be subject to additional fares from the point you leave the ticket boundary to your final destination. To enjoy the full, continuous River Explorer Cruise you can either buy a supplementary ticket for your Trio or you can buy a full River Explorer Cruise ticket from the terminal when collecting your boarding pass. Term TimeOnline (you must first register an account and card number on MetroSmart) or at Merseytravel Centres, AnnualTake your annual ticket to any Merseytravel Centre up to seven days before it runs out. Term Time Application Form 24. When you have completed your online ticket purchase you will be sent an email confirmation. We advise you to register your card online so that we have a record if you lose it. My ticket is not scanning on the bus what should I do? For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visit our. 5.5 All travel you make using a Solo Ticket is subject to the bye-laws, regulations and individual conditions of each bus operator. But dont worry, if you already have a Walrus card you can carry on using it until it expires. 8.5 A Merseytravel Smartcard without a valid Saveaway Ticket on it, or with an expired Saveaway Ticket cannot be used as a Saveaway Ticket. Please email smart@merseytravel.gov.uk with the following details:-. These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by English law. 2.2 If you have questions in relation to these Terms or the Railpass scheme, please contact us by emailing us on ask@merseytravel.com, writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. If you find that your journey will take you outside your chosen tickets zone or area, simply pay the normal fare for the extra part of your journey before the journey begins. Go to any Merseytravel Centre or a Merseyrail station. Liability Whilst every effort has been made to ensure that the information contained in these Terms is correct, we cannot be held legally responsible for any inaccuracies or omissions in these Terms. Acceptance of your proof of age is at the sole discretion of us, the retailer or the rail operator. 02. There will be a delay in the information reaching the back office system, you should allow 24 hours for the card status to change from pending to active. If we are unable to accept your Application, we will inform you of this in writing .and refund any payments that have been paid in advance. Force MajeureMerseytravel shall not be liable for failure to perform its obligations under this Agreement if such failure results from circumstances beyond Merseytravels reasonable control. For example, you could travel from Liverpool to Ormskirk either by an all zones, (rail only) or a Trio ticket for area C and a, Term Time Ticket can only be used on the Wirral and Northern lines (not the City line). Monday to Friday during term time only, including half term. By applying for the Resident Concession, you confirm that the information that you provide is true and to the best of your knowledge. We may not agree to this, and in most cases, we are unable to transfer or assign the Account to another person or third party. 15.2 If any provision in these Terms is found to be invalid or unenforceable but would cease to be invalid or unenforceable if somepartof the provision were deleted, the provision in question shall apply with such modification as may be necessary to make it valid and enforceable. (d) Merseytravel is responsible for making good any damage to your property directly caused by us under this Agreement which arises from our default or negligence; however Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the Fast Tag unless the loss or damage is caused by the default of negligence of Merseytravel. We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: (Merseytravel Website), which shall replace all previous versions published by us. What should I do? 8. This clause also applies to accidental destruction of a paper Solo Ticket. Walrus cards will disappear from circulation over time. I use my MetroCard or Walrus to buy Railpass tickets. 8.4 In serious or repeat cases of Solo Ticket misuse or fraud, we reserve the right to commence legal proceedings if we deem it necessary. If the ticket is not suitable for your travel needs please visit the Merseytravel Website to see the other options available. Where can you buy a Solo Ticket7.1 You can purchase Solo Adult Day Tickets from the bus driver.7.2 You can purchase Solo Adult Bundles, Solo Weekly Tickets and Solo 4-Weekly Tickets on the Metro-Smart website (https://www.metro-smart.org.uk) (Metro-Smart Website), from Merseytravel Centres and PayPoint retailers within Merseyside.7.3 You can purchase Solo Term Time Adult and Young Persons Tickets from Merseytravel Centres or on-line through the Metro-Smart Website. Monday- Friday before 8pm during term times only. Resident ConcessionUnder the terms of this Agreement, if you are a resident of the Liverpool City Region, you have the right to make an application for the Resident Concession to be applied to your Fast Tag Account.To be eligible for this concession, you must be able to provide evidence that you meet the following criteria:(a) You must be registered as living in a property in one of the districts of the Liverpool City Region; (b) The vehicle in which the Tag is used must be registered in one of the districts of the Liverpool City Region;(c) The vehicle must be a Class 1 vehicle as defined by our vehicle classification process;The Resident Concession is only available for personal use. Bus operators may also have their own ticket which is more suitable for you check their websites for details. Any refund in accordance with this clause 10.6 shall be processed by us provided that:10.6.1 the partially used Solo Ticket is surrendered; 10.6.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary. Can I check when my ticket is due to expire? Any dispute or claim arising out of or in connection with these Terms (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales. You will need to provide us with a passport sized photograph (photocopies and photographs are not accepted) at the time you purchase your paper Solo Adult Annual Ticket. From this year you can also use your smart Solo Term Time Ticket during half term, but the ticket cannot be used at weekends. Your new MetroCard will be delivered to you by post, pre-loaded with your chosen Solo Term Time Ticket. You may continue to use a Trio Young Person Term Time Ticket until the end of the academic year in which you are 19 from which point you must buy an adult ticket.4.4 Subject to clause 4.5, you can only use a Trio Ticket on the dates for which it is valid and until 02:59 am on the day following the expiry of the Trio Ticket. 7. If we are unable to accept your Application, we will inform you of this in writing. I have activated my ticket on board the bus or at the station why does the status still show as pending? Buy one at the beginning of term for your daily bus journeys, Mondays to Fridays-you canevenuse itduring half term. 8.5 A Merseytravel/Metro Smartcard or Apprentice Travelcard without a valid Railpass on it, or with an expired Railpass cannot be used as a Railpass. If you do not receive your ticket within seven days please email. Following receipt of this information, we will hotlist the card preventing further usage. 2. Who we are and how to contact us 2.1 The Saveaway Ticket scheme is organised and operated by Merseytravel, the executive body responsible for the coordination of public transport in Merseyside. Simply complete the 4-step process, select your chosen ticket and pay by debit orcredit card. Merseytravel is responsible for making good any damage to your property directly caused by us under this agreement which arises from our default or negligence; however Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the T-FLOW concession Account unless the loss or damage is caused by the default of negligence of Merseytravel. 8.4 Refunds for partially used Trio Tickets (excluding Trio Weekly Tickets) are calculated on a pro rata basis, taking in to account the amount of the Trio Ticket used. Itsassimple as that. If we are unable to accept your Application, we will inform you of this in writing and refund any payments made to us in advance in full. Up to date passage balances can be checked online at www.merseytunnels.co.uk, (a) Merseytravel may at any time make minor changes (unlikely to affect your use of the concession, (i) to reflect changes in the law or regulatory requirements; and. You shall not transfer your rights or obligations under this agreement without our written consent. to see the other options available. 2.2 If you have questions in relation to these Terms or the Solo Ticket scheme, please contact us by emailing us on. Your receipt should show this information, or if you have bought it online you can check this in the My Tickets section. 6.3 If you are purchasing a Railpass Adult Term Time Ticket, you will need to provide a completed application form that has been stamped by the corresponding school, college, university or training provider. 4.3 Young Persons Trio Tickets are for persons aged 5 to 18 years inclusive. If the ticket is not suitable for your travelneedsplease visit theMerseytravel Websiteto see the other options available. 7.4 You can purchase Solo Adult Annual Tickets from any Merseytravel Centre. Where can you use the Solo Ticket 3.1 The Solo Ticket allows for travel on local bus services within Merseyside, as shown on the map on the Merseytravel Website (see https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/solo-ticket/). 10.1 If you need to request a refund you should contact your local Rail Station or alternatively please refer to the Merseytravel Website. 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